At Walkacet, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and conditions for cancellations, returns, and refunds. Please read this document carefully before initiating any return or refund request.
You may cancel your order at any time prior to shipment. Once your cancellation request is received and verified, we will process a full refund to your original payment method. Please note that cancellation requests must be submitted in writing via email to our customer service team. Orders that have already entered the shipping process cannot be canceled.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or be refused. Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping charges unless the return is due to our error (e.g., wrong item shipped or defective product).
The time it takes for the refund to appear in your account may vary depending on your financial institution's processing times. Typically, credit card refunds appear within 7-10 business days, while other payment methods may take longer.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time. If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order details and payment information. We will investigate the matter and work with our payment processor to resolve any issues.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Walkacet
Address: 2017 Rainbow Road, Los Angeles, California
E-Mail: [email protected]
Phone: +1626-245-9774
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
