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SHIPPING POLICY

Shipping Overview

At www.walkacet.shop, we prioritize seamless delivery to ensure your carefully selected footwear arrives promptly and in perfect condition. Our team processes orders with meticulous attention, from quality checks to secure packaging tailored for long-distance transit. Whether you're updating your casual collection or investing in durable outdoor styles, our logistics network is optimized to handle diverse product categories with care. We partner with trusted carriers to balance speed and reliability, adapting to seasonal demand fluctuations without compromising service standards.

Shipping Timeframe

Orders typically depart our warehouse within 1-3 business days after payment confirmation, excluding weekends and holidays. Transit durations vary based on destination proximity and carrier schedules. Rural addresses or remote regions may experience slightly extended delivery windows. During high-volume periods like holiday seasons, processing times could extend by 1-2 business days—we'll proactively notify you via email if such delays occur. For time-sensitive needs, consider placing orders earlier to accommodate potential logistical variables.

Shipping Costs

We offer transparent pricing aligned with order values:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (maximum cart value: $9999)

All amounts reflect USD. Promotional free shipping excludes expedited services and oversized shipments.

Shipping Regions

Currently serving 30+ countries across North America, Europe, and select Asian territories. Full coverage includes continental United States, Canada, UK, Germany, France, Italy, Spain, and Japan. Restrictions apply to certain territories due to carrier limitations or regulatory constraints—notably excluding Crimea, Donbas, and Syria. For Oceania deliveries, we support Australia and New Zealand with extended transit times. Contact [email protected] for regional availability queries.

Order Tracking

Upon shipment dispatch, you'll receive a confirmation email containing:

- Carrier name and service level
- Active tracking number with live link
- Estimated delivery date range

Track progress directly through carrier portals or our order status page. Note: Tracking updates may lag 12-24 hours during transit handoffs. International shipments show detailed customs clearance milestones.

Delayed or Lost Shipments

While 98% of deliveries arrive within projected windows, unforeseen delays can occur. If your package exceeds the maximum estimated delivery date by 5+ business days, contact our support team at [email protected] with:

- Order number
- Shipping address confirmation
- Screenshot of tracking details

We'll initiate carrier investigations within 24 hours and provide resolution options, including reshipment or refund where applicable.

Customs & Import Duties

International shipments may incur customs fees determined by your country's trade regulations. These charges are the recipient's responsibility and are typically collected upon delivery. EU orders valued over €150 and UK orders exceeding £135 often attract import VAT. We declare accurate product values to comply with global shipping laws but cannot predict or reimburse these fees. For duty estimates, consult your local customs authority using our HS code: 6403.91.90 (footwear category).
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